You should receive an email confirmation after placing your order and for subsequent actions like payment or ticket transfers. If you haven’t received any emails, please follow these steps:
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Check Spam Folder: Verify your spam folder as the confirmation might have landed there.
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Contact Us: If the issue persists, reach out to us at [email protected]. We’re here to assist and will investigate the matter for you.
Note: Payment confirmations are processed manually. After the first 14 days of ticket sales, processing times may increase. If you purchase your ticket more than 14 days after the ticket launch, please allow up to 48 hours for your payment confirmation email to arrive.